Backup/Restore robot data troubleshootingΒΆ
Backing up and restoring your robot data may fail.
The following table list errors that you may encounter.
| message | solution |
|---|---|
| connected to [robotName], no naoqi found. | NAOqi might not be running on the robot, restart it and retry. See Turning NAO on |
| connected to [robotName], authentication failed. | It seems you have made a mistake when providing your robot password. |
| connection failed, the IP might be wrong. | Return to the robot selection page and verify your robot address. |
| Error while preparing transfer connection: [error msg] | Retry. |
| Connection lost. | Check your robot and computer connectivity and retry. See opennao-connectivity_nao |
| Need to be connected to NAOqi. | Check your robot and computer connectivity and retry. See opennao-connectivity_nao |
| Need to be connected to SSH. | Check your robot and computer connectivity and retry. See opennao-connectivity_nao |
| NAOqi and SSH connections need to be on the same host. | Check your robot and computer connectivity and retry. See opennao-connectivity_nao |
| Your NAOqi version does not seem to support backing-up: error [error msg]. | You need to udpate NAOqi on your robot. See Upgrading my NAO |
| An error occured while stopping NAOqi (exit code: [error code]). | Retry. You may need to restart NAOqi. See Turning NAO on |
| Not enough space on the robot for the restore (free [x]kB, need [x]kB). | You need to make some space on the robot before being able to restore that backup. |
| Need to give a file name for the backup file in an existing directory. | Make sure you have selected a valid backup file and retry. |
| Invalid backup file: file does not exist. | Make sure you have selected a valid backup file and retry. |
| Remote process error: (process command [cmd], exit code [x]). | Retry. |
| Download error: [error msg] (remote: [filePath], local: [filePath]). | Retry. |
| Download invalid job (remote file: [filePath], local file: [filePath]). | Retry (if it happens again contact the SoftBank Robotics Customer Support). |
| Invalid file information request (remote file: [filePath]). | Retry (if it happens again contact the SoftBank Robotics Customer Support). |
| Error while creating the backup file: [error msg] | Make sure you have selected a valid and writable backup file and retry. |
| Upload error: [error msg] (local: [filePath], remote: [filePath]). | Retry. |
| Upload invalid job (directory creation: [filePath]). | Retry (if it happens again contact the SoftBank Robotics Customer Support). |
| Upload invalid job (local file: [filePath], remote file: [filePath]). | Retry (if it happens again contact the SoftBank Robotics Customer Support). |
| Error while extracting the backup file (error: [error msg]). | Make sure you have selected a valid backup file and retry. |
| Files installation error: upload invalid job (local file: [filePath], remote file: [filePath]). | Retry (if it happens again contact the SoftBank Robotics Customer Support). |
| Files installation error: unable to create installation script [error msg]. | Retry. |
| Files installation error: could not send the installation script: [error msg]. | Retry. |
For contacting the SoftBank Robotics Customer Support see Contacting customer support for NAO.
