To contact our customer support team:
| Step | Action |
|---|---|
| Please contact your local support office using the contact details that you received with your robot. | |
Be as specific as you can, and at least, provide the Serial number of your robot. See below some tips in order to collect all required information. |
It should begin with “ALDR” followed by numbers.
Here are different ways to find it:
| Ways | Description | Comment |
|---|---|---|
| A | It is written on the invoice of your robot. | If you have several robots, you may not use this way as you may have put all the invoices together. |
| B | It is written on the box containing your robot. | If you have several robots, you may not use this way as you may have mixed the boxes. |
| C | You can find it on a silver sticker on the robot. |