Contacting customer support for Pepper

To contact our customer support team:

Step Action
Please contact your local support office using the contact details that you received with your robot.

Be as specific as you can, and at least, provide the Serial number of your robot.

See below some tips in order to collect all required information.

How to find the Serial number of your Pepper

It should begin with “ALDR” followed by numbers.

Here are different ways to find it:

Ways Description Comment
A It is written on the invoice of your robot. If you have several robots, you may not use this way as you may have put all the invoices together.
B It is written on the box containing your robot. If you have several robots, you may not use this way as you may have mixed the boxes.
C You can find it on a silver sticker on the robot.